Payment Policy

Effective Date: 01-01-2025

At Mameraa, we aim to provide a smooth and secure shopping experience for our customers. This Payment Policy outlines the payment methods available on our website and the terms related to payments for products purchased from https://mameraa.com/.

Accepted Payment Methods

We accept a variety of payment methods to ensure flexibility and convenience for our customers. You can make payments using the following options:

  • Credit Cards: We accept major credit cards including Visa, MasterCard, American Express, and others.
  • Debit Cards: Debit cards from major banks are accepted for payments.
  • Net Banking: Payments through net banking are accepted from various banks.
  • UPI (Unified Payments Interface): You can pay via UPI using platforms like Google Pay, PhonePe, Paytm, etc.
  • Wallets: We accept payments from popular e-wallets like Paytm, PhonePe, Google Pay, etc.
  • Cash on Delivery (COD): Available for select locations. You can choose to pay in cash when the product is delivered to you.
  • Bank Transfer/NEFT/RTGS: In certain cases, we may accept payments via direct bank transfers. Please contact our customer support for details if you prefer this method.

Payment Security

We use secure payment gateways to ensure that all transactions are processed safely and securely. When you enter your payment information, it is transmitted using SSL (Secure Socket Layer) encryption, which is designed to protect your data from unauthorized access.

  • PCI DSS Compliance: Our payment systems are compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your payment information is processed securely.
  • Secure Payment Gateways: We work with trusted third-party payment processors to handle and process your transactions, ensuring maximum security.

Payment Authorization

Once you place an order on our website, the payment for the order will be authorized and charged to your account. If there are any issues with payment authorization, you will be notified immediately. This may occur due to:

  • Insufficient funds in the account
  • Incorrect payment details entered
  • Security restrictions placed by your bank or payment provider

In such cases, we request you to review the payment information and attempt again, or use an alternative payment method.

Payment Confirmation

After successfully completing the payment, you will receive an order confirmation email along with the details of your purchase. This confirmation email serves as proof of your payment.

  • Order Number: A unique order number will be provided to track your purchase.
  • Payment Details: The confirmation will include the payment amount, the products purchased, and the payment method used.

Currency

All payments on Mameraa are processed in Indian Rupees (INR). If you are making a purchase from outside India, the payment will be converted to INR according to the exchange rate set by your payment provider or bank.

Payment Issues

If you encounter any issues during the payment process, such as double charges, failed transactions, or discrepancies in the payment amount, please contact our customer support team immediately at supp.mameraa@gmail.com. We will assist you in resolving the issue.

Refunds and Adjustments

  • Refund Policy: Refunds for canceled orders or returned items are processed according to our Refund & Return Policy. Refunds will be credited to the original payment method.
  • Payment Adjustments: If there is an error in billing (e.g., incorrect pricing), we will notify you and work with you to correct the issue. Any adjustments to the amount paid will be communicated to you before processing the order.

Fraud Prevention

To protect our customers from fraudulent transactions, we may perform additional verification for certain orders. This could involve verifying the identity of the customer or reviewing the order details before confirming the transaction. We reserve the right to cancel or hold orders if there is suspicion of fraud.

Changes to Payment Policy

We may update or modify this Payment Policy from time to time. Any changes will be reflected on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this page periodically to stay informed about our payment practices.

Contact Us

If you have any questions or concerns regarding our Payment Policy, please contact us at:

  • Email: supp.mameraa@gmail.com
  • Phone: +91 8866125978
  • Address: 2003 IFM (International Fashion Market), Near Sita Nagar Chowk, Opp. RajMahal A.C Mall, Surat, Gujarat 395010, India
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