Warranty Policy

Effective Date: 01-01-2025

At Mameraa, we strive to offer the highest quality products to our customers. We want you to be fully satisfied with your purchase, and in the unlikely event that you encounter an issue with a product, we have established this Warranty Policy to ensure that you are covered.

Product Warranty

We offer a warranty on certain products sold through our website, covering defects in materials and workmanship under normal use. The duration and terms of the warranty depend on the specific product, brand, or manufacturer. The warranty coverage begins from the date of purchase.

Warranty Coverage

The warranty covers:

  • Defects in materials and craftsmanship: If the product is found to have a manufacturing defect under normal use, it will be eligible for warranty service.

  • Malfunctions due to manufacturing faults: Products that malfunction or stop functioning properly due to manufacturing defects will be repaired or replaced under the warranty.

What the Warranty Does Not Cover

The warranty does not cover:

  • Damage from misuse or improper handling: Any damage caused by accidents, misuse, or failure to follow the product instructions.
  • Wear and tear: Natural wear and tear or damage caused by external factors such as weather, water exposure, or general aging.
  • Damage from unauthorized repairs: Any repairs or modifications done by unauthorized parties will void the warranty.
  • Cosmetic damage: Scratches, dents, or other cosmetic issues that do not affect the functionality of the product.

How to File a Warranty Claim

If you believe your product is defective and covered by the warranty, please follow the steps below:

  1. Contact Us: Email us at supp.mameraa@gmail.com with the following information:

    • Your order number and proof of purchase.
    • A detailed description of the issue.
    • Photos or videos showing the defect or issue (if applicable).
    • The product name and model number (if applicable).
  2. Review: Our customer service team will review your warranty claim and may ask for additional information. We will evaluate the situation and determine whether the issue is covered under our warranty policy.

  3. Return Instructions: If your claim is approved, we will provide you with return instructions, including details on where to send the defective product and any necessary shipping information.

  4. Repair or Replacement: Once the returned product is received and inspected, we will either repair the product or send a replacement, depending on the nature of the defect.

Warranty Period

The length of the warranty period varies by product and manufacturer. Please refer to the product page for the specific warranty details related to the item you purchased. In general, most products sold on Mameraa have a warranty of 30 days to 1 year, depending on the product.

Exclusions

  • Products marked as “Final Sale” or “Non-returnable” may not be eligible for warranty coverage.
  • If the product has been damaged due to misuse, improper care, or unauthorized modifications, it will not be covered under this warranty.
  • If the original product packaging or accessories are missing, the warranty may not apply.

Replacement or Repair Process

If a product is found to be defective and covered under warranty, we will:

  • Provide a replacement product if the defective product is out of stock or cannot be repaired.
  • Offer repair services for items that are fixable under the terms of the warranty.

Shipping Costs for Warranty Claims

  • Return Shipping: If the product needs to be returned for warranty purposes, the customer will generally be responsible for return shipping costs unless otherwise agreed upon.
  • Replacement Shipping: If the warranty claim is approved, Mameraa will cover the shipping costs for sending the replacement product back to the customer.

Contact Us

If you have any questions about our warranty policy, or if you need assistance with a warranty claim, please feel free to contact us:

  • Email: supp.mameraa@gmail.com
  • Phone: +91 8866125978
  • Address: 2003 IFM (International Fashion Market), Near Sita Nagar Chowk, Opp. RajMahal A.C Mall, Surat, Gujarat 395010, India
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