White with Grey Colour Oversized T-shirt

Return and Refund Policy

Effective Date: 01-01-2025

At Mameraa, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 4-day Return and Refund Policy. This policy outlines the conditions under which you can return items and receive a refund.

Eligibility for Return

• Timeframe: You may return the product within 4 days from the date of delivery.
• Condition: To be eligible for a return, the item must be in unused, unwashed, and original condition with all the tags, packaging, and accessories intact.
• Exclusions: Certain products are not eligible for return, including:
  • Custom or Personalized Items: Products that have been customized or personalized specifically for you.
  • Final Sale Items: Any items marked as “Final Sale” during checkout or on the product page.
  • Intimate Apparel or Lingerie: For hygiene reasons, we do not accept returns on intimate apparel or lingerie.

How to Return an Item

1. Contact Us: To initiate a return, please contact us within 4 days of receiving the product. Email us at supp.mameraa@gmail.com with the following details:

   • Order number and proof of purchase.
   • Name of the product(s) you wish to return.
   • Reason for the return.
   • Photos of the product if applicable (e.g., if the item is damaged or defective).

2. Return Approval: Our customer service team will review your request and provide you with return instructions. If the return is approved, we will send you an authorization number and details on how to return the product.

3. Return Shipping: You will be responsible for the return shipping charges unless the product was defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we can’t guarantee that we will receive the returned item.

4. Packaging: Please ensure that the product is securely packed for return in its original packaging to avoid any damage during transit.

Refund Process

Once we receive and inspect the returned product, we will process the refund. The refund will be issued to the original payment method used during the purchase. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

• Refund Amount: You will be refunded the full purchase amount minus any shipping charges unless the product was defective or damaged during transit.
• Partial Refunds: If the returned item is damaged, used, or missing parts not due to our error, a partial refund may be issued.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.

Damaged or Defective Products

If the item you received is defective, damaged, or incorrect, we sincerely apologize. Please follow the return process outlined above, and we will cover the return shipping costs and offer you a full refund or replacement, depending on your preference.

• How to Return a Damaged/Defective Product: For damaged or defective products, please email us at supp.mameraa@gmail.com with photos or videos of the defect, your order number, and a description of the issue.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Downloadable software products
• Health and personal care products (e.g., intimate apparel, hygiene-related items)

Shipping Costs for Returns

• Return Shipping: You are responsible for return shipping costs unless the product is defective, damaged, or the wrong item was shipped.
• Original Shipping Charges: Original shipping costs are non-refundable, unless you are returning a defective or incorrect item.

Changes to This Policy

We may update or change our Return and Refund Policy from time to time. Any changes will be reflected on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this page periodically to stay informed about our return and refund practices.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, or if you need assistance with a return or refund request, please feel free to contact us:

• Email: supp.mameraa@gmail.com
• Phone: +91 8866125978
• Address: 2003 IFM (International Fashion Market), Near Sita Nagar Chowk, Opp. RajMahal A.C Mall, Surat, Gujarat 395010, India