Sky Blue Tusser Silk Saree with Sky Blouse Piece

Thank you for shopping with Mameraa Saree! We are committed to delivering your products in a timely and secure manner. Below is our shipping policy, which outlines our shipping practices, including information on free shipping within India.

1. Shipping Locations

We offer shipping within India and currently do not offer international shipping. We strive to deliver our products to all major cities and towns in India.

2. Free Shipping in India

We are pleased to offer free shipping for all orders within India, regardless of the order size or value. No additional shipping charges will be applied to your order during checkout.

3. Order Processing Time

• All orders are processed within 0-1 business days (excluding weekends and public holidays).
• Once your order is placed, you will receive an order confirmation email with details about your purchase.
• If any products are out of stock or there is an issue with your order, we will notify you promptly and work with you to resolve the situation.

4. Delivery Time

• Standard delivery time is approximately 1-5 business days from the order dispatch date, depending on your location.
• Delivery times may vary due to factors such as remote location, holidays, or courier service delays.
• You will receive a tracking number once your order has been dispatched so you can track the status of your shipment.

5. Shipping Carriers

We partner with trusted national courier companies to ensure reliable delivery of your orders. Our courier partners include but are not limited to BlueDart, Delhivery, DTDC, and India Post.

6. Shipping Address

Please ensure that the shipping address you provide at checkout is accurate and complete. Mameraa Saree will not be responsible for delivery delays or non-delivery due to incorrect or incomplete address information.

• If you need to change your shipping address, please contact us as soon as possible at help@mameraa.com before your order is shipped.

7. Order Tracking

Once your order has been shipped, we will send you an email with your tracking number. You can use this tracking number on the courier company's website to track your shipment.

If you encounter any issues with tracking or delivery, please contact us at help@mameraa.com.

8. Missing or Damaged Items

If you receive a damaged or incorrect product, please contact us immediately at help@mameraa.com with your order number and details of the issue. We will review the case and provide instructions for returns or exchanges.

9. Lost or Stolen Packages

While we take every step to ensure secure delivery, Mameraa Saree is not responsible for lost or stolen packages once the order has been handed over to the courier. If your package is lost or stolen, please contact the courier service directly using the tracking number, or reach out to us for assistance.

10. Return and Exchange

For information regarding returns and exchanges, please visit our Returns & Refunds policy page here.

11. Contact Us

If you have any questions regarding our shipping policy or need assistance with an order, please feel free to contact us:

Mameraa Saree
6009-6010 Avadh Textile Market,
Opposite of New Bombay Market,
Sahara Darwaja Road, Surat, Gujarat 395010, India
Email: help@mameraa.com
Phone/Whatsapp: +91 76002 86142

Thank you for choosing Mameraa Saree! We look forward to serving you.

Effective Date: 01/01/2025

Thank you for shopping with Mameraa Saree! We want you to be fully satisfied with your purchase. If you are not completely satisfied with your order, we offer a 7-day return and refund policy. Please read the following guidelines for more details.

1. Return Period

• You have 7 days from the date of receiving your product to request a return.
• To be eligible for a return, the product must be unused, in its original condition, and in the original packaging with all tags intact.

2. Eligibility for Returns

The following items are eligible for returns:

• Damaged or defective products: If you receive a product that is damaged or defective, you are entitled to a full refund or exchange.
• Incorrect products: If we ship the wrong item to you, we will accept a return for the incorrect product and send you the correct item.

The following items cannot be returned:

• Items that have been worn, washed, or altered.
• Items that are not in their original condition or packaging.
• Sale or discounted items (unless defective or incorrect).

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at help@mameraa.com or via Phone/Whatsapp at +91 76002 86142 with the following details:
2. We will review your request and provide you with instructions for returning the item(s).
3. Return shipping: You are responsible for the return shipping costs unless the return is due to a defective or incorrect item. In case of a defective or incorrect product, we will provide a prepaid return label.

4. Refund Process

• Once your return is received and inspected, we will notify you via email or WhatsApp about the status of your refund.
• If your return is approved, a refund will be processed to the original payment method within 7-10 business days.
• Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to an error on our part.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please return the original item following our return process and place a new order for the replacement item.

6. Non-returnable Items

The following items cannot be returned:

• Products marked as "Final Sale" or "Non-returnable".
• Gift cards, downloadable products, or digital products.

7. Processing Time for Returns

Once we receive your returned item(s), please allow 7-10 business days for us to process the return and issue a refund. You will be notified via email once the return has been processed.

8. How to Contact Us

If you have any questions or concerns regarding our Returns & Refunds policy or need assistance with a return, please contact us at:

Mameraa Saree
6009-6010 Avadh Textile Market,
Opposite of New Bombay Market,
Sahara Darwaja Road, Surat, Gujarat 395010, India
Email: help@mameraa.com
Phone/Whatsapp: +91 76002 86142

By making a purchase on our website, you agree to the terms of this Returns & Refunds Policy.