Customer Support

OUR COMMITMENT TO CUSTOMER SUPPORT

At Mameraa, we are dedicated to providing excellent customer service. Your satisfaction is our top priority, and we strive to offer support that meets your needs in a timely and efficient manner. Whether you have questions about your order, need assistance with a product, or require help navigating our store, we’re here to help.

REACHING OUT TO US

We offer multiple ways to contact our customer support team:

  • Email Support: For general inquiries, order issues, or product-related questions, you can reach us via email at help.mameraa@gmail.com.

  • Phone Support: Prefer to speak to someone directly? Call us at +91 7600286142.

  • Live Chat Support: If available, you can also use the live chat feature on our website for real-time assistance.

Operating Hours:
Monday - Saturday | 09:00 AM - 19:00 PM (Indian Standard Time - UTC+05:30)

ORDER SUPPORT

If you need assistance regarding your order, whether it’s tracking, cancellations, returns, or exchanges, don’t hesitate to contact us. We’ll provide you with the necessary updates and guidance to ensure your experience with us is as smooth as possible.

  • Order Tracking: If you’re unsure about the status of your order, contact us with your order number, and we’ll provide you with tracking details.

  • Order Cancellations: In case you wish to cancel an order, please reach out immediately. If the order hasn’t been dispatched yet, we’ll cancel it for you.

RETURNS AND REFUNDS

We want you to be completely satisfied with your purchase. If you need assistance with returning an item or requesting a refund, our customer support team is available to guide you through the process.

For more details, please refer to our Return & Refund Policy.

TECHNICAL SUPPORT

If you experience any issues while navigating our website or making a purchase, our customer support team can provide assistance in troubleshooting the problem. Whether it's a payment issue or a website error, we’ll do our best to resolve it quickly.

PRODUCT INQUIRIES

If you need more information about a product, such as size, material, features, or availability, please feel free to ask. Our team is knowledgeable and happy to provide the details you need to make an informed decision.

FEEDBACK AND IMPROVEMENTS

Your feedback is essential for us to continue improving our products and services. If you have suggestions or comments about your shopping experience, please let us know. We value your input and are committed to enhancing your experience with us.

ESCALATED SUPPORT

In the rare event that your issue is not resolved to your satisfaction, we offer an escalation process. Please reach out to us with a detailed description of the issue, and we’ll make every effort to address your concerns promptly.

AVAILABILITY OF CUSTOMER SUPPORT

Our customer support is available Monday to Saturday from 09:00 AM to 7:00 PM (Indian Standard Time - UTC+05:30). If you contact us outside of our operating hours, we will respond as soon as possible during the next working day.

YOUR SATISFACTION IS OUR PRIORITY

At Mameraa, we are here to assist you at every step of your shopping journey. Your satisfaction is our priority, and we will do our best to ensure that all your queries are answered, and your concerns are resolved quickly.

CONTACT US

If you have any questions, concerns, or need assistance, don’t hesitate to reach out to us. We’re here to help!

Email: help.mameraa@gmail.com
Phone: +91 7600286142
Operating Hours: Monday - Saturday | 09:00 AM - 19:00 PM (Indian Standard Time - UTC+05:30)
Address: Avadh Textile Market - 6009-6010, Opp. Of New Bombay Market, Sahara Darwaja Road, Surat, Gujarat, 395010 India