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At Mameraa, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule:

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Order Cutoff Time: 2:00 PM 

Order Handling Time: 0-1 days (Monday - Saturday)

Transit Time: 1-5 days ( Monday - Saturday) 

Order Confirmation:

After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.

Shipping Carrier:

We partner with Bluedart to ensure timely and safe delivery. All orders from Mameraa come with free shipping. 

Shipping Locations:

We ship within the India.

Lost Packages:

If your package is marked as delivered but you haven't received it, please:

1. Verify the shipping address.
2. Check all possible delivery locations at your residence.
3. Ask neighbours or family members if they accepted the package.
4. Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Contact Us:

For any questions or assistance, please reach out to our customer support:

Email: help.mameraa@gmail.com

Phone: +91 7600286142

Operating Hours: Monday - Saturday | 09:00 AM - 19:00 PM (Indian Standard Time - UTC+05:30)

Adrress: Avadh Textile Market - 6009-6010, Opp. Of New Bombay Market, Sahara Darwaja Road, Surat, Gujarat, 395010 India

Thank you for choosing Mameraa. We look forward to serving you. 

At Mameraa, your satisfaction is our priority. We understand that sometimes products may not meet your expectations or may encounter unforeseen issues. That's why we've crafted a comprehensive Return and Refund Policy to ensure your peace of mind when shopping with us. 

Easy Returns Within 7 Days

If you're not completely satisfied with your purchase, you have the flexibility to return the product within 7 days of the delivery date for a full refund. No hassle, no questions asked. Your satisfaction is what matters most to us.

Simple Return Process

Initiating a return is hassle-free. Simply contact our dedicated Customer Support Team via email at help.mameraa@gmail.com to kickstart the process.   

Our team will provide you with a return authorization number and a Bluedart prepaid return label, making it convenient for you to send the product back to us.

Quality Assurance

We take pride in the quality of our products, but we understand that occasionally issues may arise. If you encounter any manufacturing flaws or damages due to shipping, please reach out to us within 24 to 48 hours of receiving your order.

Our team will work closely with you to identify the best course of action, ensuring your concerns are promptly addressed.

Swift Refund Processing

Once your return is received and verified by our Mameraa finance team, we'll expedite the refund process. You can expect your refund to be processed within 7-10 business days from the date we receive your return in our warehouse.

We value your time and aim to make the refund process as seamless as possible.

No Restocking Fees

We don't impose any restocking fees on returned products. Your satisfaction matters most, and we want to make the return process as straightforward as possible for you.

Order Modifications and Cancellations

We understand that circumstances may change, which is why we offer a 24-hour window for order modifications or cancellations. Simply reach out to us, and if your order hasn't entered the fulfilment process, we'll accommodate your request without any hassle.

Dedicated Customer Support

Our dedicated Customer Service Team is here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, we're just an email away.

Email: help.mameraa@gmail.com

Phone: +91 7600286142

Operating Hours: Monday - Saturday | 09:00 AM - 19:00 PM (Indian Standard Time - UTC+05:30)

Adrress: Avadh Textile Market - 6009-6010, Opp. Of New Bombay Market, Sahara Darwaja Road, Surat, Gujarat, 395010 India

At Mameraa, we're committed to providing you with exceptional products and service. Your satisfaction is our top priority, and we're here to ensure your good shopping experience with us.

So, shop with confidence knowing that we've got you covered every step of the way.